The new reality of flight shopping

Travelers don't want the cheapest product. They want to buy the best product and that best product will vary. We need to continue to invest in personalization.

Flexibility is the biggest point of concern and consideration for our customer. That is a stellar difference from the past focus on price.

We're looking at this as an opportunity to accelerate some of the transformation that has been much needed and delayed by the old business as usual mindset. We're really thinking about cross-functional collaboration.

There are two things that get people interested in travel right now: safety and price.

From our recent research, 9 out of 10 travelers said they are looking specifically for information on how the plane is cleaned and how often it's cleaned.

Everything is up for reconsideration and restrategizing. This is the year of reset.

The world is slowing down and becoming a lower-risk laboratory, so we can test and accelerate all the things that we have been wanting and waited to do in the last years.