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An airline industry blog with insights that fuel modern airline retailing

atpco's ceo brett burgess
  • News
Charting the course ahead: Building the future of modern airline retailing
Our new President and CEO, Brett Burgess, shares his insights about ATPCO, modern airline retailing, and where we’re heading.
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Brett Burgess
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Brett Burgess
President & CEO
2 February 2026
Industry insights

ATPCO’s Product Catalog: Why we’re leading the industry

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Doug Sharpe
12 February 2026
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Doug Sharpe
Product Fellow
25 November 2025
Industry insights

What is modularity in the airline industry?

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Melanie Dezelak
29 January 2026
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Melanie Dezelak
Strategy Fellow
29 January 2026
Industry insights

The evolution of airline offer management: From silos to strategic agility

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Rob Schorn
4 December 2025
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Rob Schorn
Director, Product Management
26 November 2025

Explore our latest blog articles

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The New RouteHappy API
  • Industry insights
Accessing Routehappy Content will soon be simpler and faster
A new API brings all Routehappy Content types into one endpoint, offering a more robust & efficient way to source retailing and flight experience content.
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Lisa Kos
16 July 2021
ATPCO RouteHappy, and Kayak logos
  • Customer spotlight
Airlines spoke, KAYAK listened
KAYAK is one of the first metasearch engines for airline content to take full advantage of the full suite of Routehappy content.
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Sophie Carkeek
14 May 2021
illustration of chat bubbles
  • News
Decoding airline industry acronyms
Complex industries grow their own languages, and airline pricing is one of the worst. Let ATPCO help you learn what some of these acronyms and terms mean.
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Siobhan Sheehan
30 April 2021
illustration of a jet engine on an airplane
  • Industry insights
Innovative and agile: Can standards be both?
Innovative or Agile? How standards can be both and what it means for you.
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David Smith
10 March 2021
chat bubble
  • Learning
Top 7 tips for communicating to air travelers in 2021 and beyond
Stop guessing what flight shoppers are thinking! Communicate with your customers using up-to-date insights from the Routehappy Content Traveler Survey 2021
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Sophie Carkeek
8 March 2021
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  • Industry insights
3 ways airlines can leverage being an ATPCO Community Participant
Read actionable insights on how airlines can leverage the power of data and community to speed up their recovery efforts.
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Ulyana Uebersezig
25 February 2021
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  • Industry insights
The two-part process to optimizing your airline’s direct channel
How ATPCO helps airline direct channels earn customer satisfaction and revenue benefits from targeted, dynamic, and innovative retailing content.
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Sophie Carkeek
15 January 2021
yellow suitcase on a yellow background
  • Learning
How to make change and refund billing disputes a thing of the past
The most common reason for billing disputes between airlines and travel agencies is when tickets are changed. But does it have to be that way?
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David Smith
13 January 2021
Alex Zoghlin headshot
Embracing 2021 with excitement and opportunity
Alex Zoghlin, new President and CEO, shares his ambitions and plans for driving revenue and reducing friction in the industry.
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Alex Zoghlin
6 January 2021
illustration of an airplane on a runway
  • News
A look back and a look forward: An end-of-year message from Rolf Purzer
As we close out 2020, I'd like to acknowledge industry wide victories and offer my appreciation to the industry I've been proud to be part of.
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Rolf Purzer
16 December 2020