Industry insights

The evolution of airline offer management: From silos to strategic agility

Learn how pricing analysts’ roles in the airline industry are changing as dynamic offers, AI, and other tools continue emerging.

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Rob Schorn
4 December 2025
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The airline industry has been undergoing a profound shift as static fares and siloed teams give way to dynamic, AI-fueled retailing that demands speed, collaboration, and smarter systems. However, this transformation isn’t just about new-age tech. It’s about rethinking people, processes, and platforms holistically. Let’s dive into everything from how pricing analyst roles are changing to how we can create an integrated future. 

How are pricing analyst roles in the airline industry changing?

For decades, pricing analysts have managed fare filings and ensured pricing integrity. Today, their roles are evolving and expanding into something much more complex that demands agility and constant adaptation. The idea of an “AI-native analyst” suggests coding skills and real-time adjustments, but the real value lies in pairing human expertise with machine efficiency. 

Analysts bring deep understanding and essential strengths such as fare knowledge, contextual judgment, and the ability to identify blind spots that machines and AI simply cannot. Their future depends on skills like these: 

  • Blending behavioral, data, and AI literacy to learn what machines do well, but know where human judgement still outperforms. 
  • Communicating the impact of data, not just showing numbers. 
  • Asking leadership for clarity and support with your role. 
  • Championing ethical choices as AI grows in influence. 

The pricing analyst in the airline industry is not disappearing. They are becoming more strategic by bridging data, business goals, and customer value. 

How ATPCO helps analysts thrive in a world of dynamic pricing and AI

ATPCO is a data provider that is in the perfect position to support the evolving challenges faced by a pricing analyst.  By pairing machine-readable Assembled Data with transparent, contextual tools like Architect, we empower analysts to shift from manual fare coding to strategic decision-making. 

Why do pricing, revenue management, and marketing departments work in silos in the airline industry, and how can we fix it?

Too often, pricing, revenue management, and marketing departments work in isolation that leads to mismatched strategies and missed revenue when one group isn’t aware of what another is doing. Airlines that succeed take a different approach: integrated offer management. 

Instead of fragmented workflows, cross-functional teams share real-time data and collaborate continuously. This model fosters agility, alignment, and more relevant customer offers, leading to dramatically enhanced operational efficiency and responsiveness. 

But getting everyone on the same page isn’t easy. Here are some key steps to create an integrated offer management function: 

  • Give teams shared access to insights. 
  • Use workflow platforms that keep everyone aligned. 
  • Foster collaboration through training and leadership modeling. 

Adopting a unified, integrated offer management framework positions and optimizes an airline for maximum customer conversion and upselling potential, driving sustained growth and competitive advantage in today’s rapidly evolving airline industry. 

How ATPCO helps break down silos for integrated offer management

ATPCO’s entire vision is built on connecting the industry—not just through data standards, but through interoperable, modular systems. Our solutions, like Architect and Express Contracts, enable cross-team collaboration through shared data and shared context. 

We also enable governance alignment through ATPCO Design Teams, which create space for real-world collaboration between pricing, revenue management, data science and other teams, both at airlines and at technology providers. 

How can airlines use AI and simulations to make better pricing decisions?

Artificial intelligence is becoming the analyst’s most powerful ally for gaining strategic advantage in a competitive landscape. Exciting tools like agentic AI act as tireless co-pilots, scanning markets, detecting anomalies, and recommending pricing strategies in real time. AI can also have meaningful impact in other areas such as fare class optimization and advanced error detection and validation processes. Competitor analysis and forecasting are another way new tech can help airlines be proactive instead of reactive. 

However, AI simply cannot replace human judgment. Airlines must adopt a human-in-the-loop model, ensuring that analysts interpret signals, apply ethics, and guide strategy. Investment in training and cross-functional AI literacy is essential. When it’s done right, AI can empower analysts to shift from reactive tasks to taking on more strategic leadership. 

How ATPCO helps create a modern, tech-enabled workflow

ATPCO provides the structured, reliable data foundation that enables airlines to run simulations and power AI models: 

  • Pricing APIs that power real-time, AI-driven decisions 
  • Future roadmap concepts like sandbox environments for simulation 

ATPCO isn’t the AI itself, but we are the intel and foundation that AI systems depend on to work in real-time. 

How do you create flexible offer management systems in the airline industry without rebuilding everything?

Even the best people, processes, and AI tools falter without flexible systems. Airlines need modular, integrated platforms that reduce IT bottlenecks and accelerate innovation. The transition from static fare systems toward dynamic offer creation, and its attendant data volume explosion, reinforces the need for modular and flexible platforms.  

A potential solution is the implementation of a vendor marketplace model where a centralized hub of pre-certified tools connected through standardized APIs would allow airlines to discover, activate, and integrate essential tools. This model would also let airlines adopt best-in-class solutions faster, while vendors gain easier access to customers. 

Such systems bring agility, but adoption requires trust, transparency, and strong data governance. With pilot programs, clear value cases, and scalable roadmaps, airlines can build platforms that adapt as fast as the market does. 

How ATPCO helps champion a modular marketplace

ATPCO is building the foundation for a modular airline retailing ecosystem, one that gives airlines the flexibility to modernize on their terms. 

With Product Catalog at its core, this model allows airlines to: 

  • Plug in best-in-class tools via standard APIs 
  • Rely on a unified product structure that bridges traditional and dynamic systems
  • Scale AI and offer optimization faster, without rebuilding infrastructure 

Product Catalog isn’t a passive piece of the puzzle, it’s the industry’s connective layer, standardizing how airlines, partners, and systems interact. It delivers the interoperability needed to align a fragmented market.

 

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By using ATPCO’s neutral, modular framework, airlines can evolve at their own pace, building the future of dynamic offers, one module at a time, without losing consistency or control. 

ATPCO and you: Creating a path forward to redefined offer management in the airline industry

Modern airline retailing is no longer about silos or static systems. Success depends on 

  • Analysts being empowered by AI 
  • Teams working in sync 
  • Using technology that drives foresight 
  • And creating systems that are built for flexibility 

By rethinking offer management holistically, airlines can achieve not just efficiency—but strategic agility. Those that act now won’t just keep pace with change; they’ll lead it. 

Learn more about offer creation 

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Rob Schorn

Rob Schorn is a seasoned airline product leader with over two decades of experience driving innovation in pricing, merchandising, and digital retailing. Currently Director, Product Management at ATPCO (Airline Offer Creation), Rob leads the strategy and execution of key modernization initiatives across a diverse product portfolio, enabling airlines to thrive in an increasingly dynamic retail environment. He brings a unique blend of commercial acumen, technical insight, and leadership, honed through senior product roles at SITA and earlier commercial positions at WestJet and Air Canada.

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