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Resetting or Changing Your Password


Resetting your ATPCO system password

If you have forgotten your ATPCO system password or have been locked out of the system, please send e-mail to dcooperations@atpco.net requesting a temporary password.

Once you have received your temporary password, follow the steps below to select a new password.

New users and users who need to re-create a user ID and password should have their organization’s authorizer submit the User ID Request Form (available in the Customer Center) to userids@atpco.net.

Changing your ATPCO system password

If your password has expired and you need to change it, or if you have received a temporary password because your account was locked, use one of the procedures below to set a new password.

Using FareManager

  1. Go to http://faremanager.atpco.net and click Change Password.
    FareManager Home
  2. Enter your user ID in the User Name field.
  3. If you are changing your current or expired password, enter it in the Password field. If you are creating a new password after being locked out, enter the temporary password that was e-mailed to you.
  4. Enter a new password that is 7 to 8 characters long and contains at least one number and one letter.
  5. Click Go.
  6. Re-enter your new password.
  7. Click Go.
  8. You should receive a message that your password was successfully changed.

Using 3270 (green screen)

  1. Open an ATPCO session.
  2. In the User field, type your user ID.
  3. If you are changing your current or expired password, enter it in the Password field. If you are creating a new password after being locked out, enter the temporary password that was e-mailed to you.
  4. In the New Password field, type a new password that is 7 to 8 characters long and contains at least one number and one letter.
  5. Press the Enter key on your number pad, the Ctrl key on the right of your keyboard, or Fn+Enter on a laptop keyboard.

Using the Customer Center

If your password has expired or has been reset, you can change your password through the Customer Center by following the instructions below.  

If your password is not expired but you want to change it, you can follow the FareManager password change instructions, even if you are not a FareManager user.

  1. Go to https://applications.atpco.net.
  2. Enter your user ID and expired or temporary password to log in.
  3. You will see the following notice.
  4. Click on "click here to change your password."  A pop-up window will open with a password change form, as shown:
  5. Enter your user ID in the User Name field.
  6. If you are changing your expired password, enter it in the Password field. If you are creating a new password after being locked out, enter the temporary password that was e-mailed to you.
  7. Enter a new password that is 7 to 8 characters long and contains at least one number and one letter.
  8. Click Go.
  9. Re-enter your new password.
  10. Click Go.
  11. You should receive a message that your password was successfully changed.
  12. Close the pop-up window to return to the Password Expired page, then click "click here to log into the Customer Center". 

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Schedule of password revocation

If an ATPCO user ID is never used, it will be revoked after 30 days. After 120 days the user ID is deleted automatically.

If a user ID has been used at least once, but is inactive for 90 days, it will be revoked. After 180 days of inactivity, it is deleted automatically.

How to get an ATPCO User ID and Password

To access the ATPCO Customer Center and ATPCO Applications, you must be a current ATPCO customer in good standing and have an active ATPCO User ID and Password. Your company authorizer can request an ATPCO User ID for you by using the User ID Request Form in the forms section of the Customer Center. If you do not know who your company authorizer is, email userids@atpco.net and you will be contacted by our User ID processors with your User ID Authorizer information.

For more information about how to become an ATPCO customer, click here and contact the Marketing Director for your region.